Refund and Cancellation Policy

1. INTRODUCTION

This Refund and Cancellation Policy regulates the conditions regarding refunds, cancellations and the right of withdrawal in relation to electric vehicle charging services and related product sales offered under the TOGER brand by Mionti Enerji ve Teknoloji Anonim Şirketi (hereinafter referred to as the "Company" or "TOGER").

This Policy has been prepared within the framework of Consumer Protection Law No. 6502, the Regulation on Distance Contracts and the relevant legislation.

2. REFUND CONDITIONS FOR CHARGING SERVICES

2.1. Completed Charging Sessions

Charging sessions carried out and completed at TOGER charging stations are not eligible for refund due to the immediate performance of the service. Since the charging service initiated with the Buyer's approval is performed simultaneously with the consumption of electrical energy, the right of withdrawal may not be exercised pursuant to Article 48 of Law No. 6502 and Article 15 of the Regulation on Distance Contracts.

2.2. Refunds Arising from Technical Malfunctions

If the charging service cannot be provided or is provided incompletely or defectively due to a technical malfunction originating from the TOGER charging unit during the charging session:

• The User may create a support request through the TOGER mobile application or customer services.
• If, upon reviewing the request, the Company determines that the malfunction originated from its own systems, it shall refund the incorrectly collected amount to the User.
• The refund shall be made to the payment method registered in the User's account or to the TOGER Wallet balance.
• Refund reviews shall be concluded within no later than 5 (five) business days from the date on which the request reaches the Company.

2.3. Duplicate or Incorrect Charges

If the same charging session is charged more than once or an excessive amount is collected due to a system error, the excess amount shall be refunded to the User by the Company within no later than 7 (seven) business days from the date of detection. The User may submit objections concerning duplicate or incorrect charges through the TOGER mobile application, customer services or by email to info@toger.co.

2.4. Incorrect Transactions Caused by Third Parties

In the event of incorrect or unauthorized payment transactions resulting from a security breach or technical malfunction in the systems of a third-party payment infrastructure provider, an investigation shall be initiated after the User notifies TOGER of the situation. If it is determined that the transaction originated from a third party, the incorrectly collected amount shall be refunded within no later than 14 business days. TOGER has no direct refund obligation for payments voluntarily made by the User in response to fraudulent communications; however, it shall provide the necessary information and document support in judicial proceedings and bank objection procedures.

3. REFUND CONDITIONS FOR TOGER WALLET BALANCE

3.1. Full Refund Conditions

The balance loaded into the TOGER Wallet may be refunded only if all of the following conditions are met together:

1. No use, including partial use, must have been made of the loaded balance.
2. The refund request must be submitted within no later than 7 (seven) days from the date on which the balance was loaded.
3. The request must be submitted through the TOGER mobile application or customer services.

3.2. Circumstances Where Refunds Are Not Available

No refund of the TOGER Wallet balance shall be made in the following circumstances:

• The balance has been used partially or in full
• The refund request is submitted after the 7-day period from the loading date has expired
• The validity period of the balance (6 months) has expired
• The campaign conditions applicable to promotional packages prevent refunds

3.3. Refunds of Promotions and Complimentary kWh

In the event of a package refund, any complimentary kWh or promotional rights earned together with the relevant package shall be withdrawn. The refund amount shall be calculated on the basis of the standard unit price without applying the promotional discount. Since complimentary kWh or points have no cash value, no separate refund shall be made for them.

4. RETURNS OF PHYSICAL PRODUCTS (TOGER CARD AND ACCESSORIES)

4.1. Return Conditions

Returns of physical products purchased through the TOGER website or authorized sales channels, including the TOGER Card, charging cable and accessories, are subject to the following conditions:

• The return request must be submitted within 14 (fourteen) days from the date of delivery of the product.
• The product must be unused, undamaged and in its original packaging.
• The invoice or equivalent proof of purchase delivered with the product must be submitted.

4.2. Return Process

1. Return Request: The User creates a return request through the TOGER mobile application, the account panel on the website or by sending an email to info@toger.co.
2. Approval and Shipment: The return request is evaluated by the Company and, if approved, shipping information is provided to the User.
3. Inspection: After the product reaches the Company, a physical inspection is initiated and concluded within no later than 5 (five) business days.
4. Refund: If the return is accepted, the payment amount shall be refunded to the original payment method within no later than 7 (seven) business days.

4.3. Circumstances Where Returns Are Not Accepted

• The invoice or proof of purchase cannot be submitted
• The product is damaged, incomplete or used
• The product is personalized, such as a card printed with a name or licence plate
• The 14-day return period has expired

4.4. Shipping Costs

The return shipping cost shall be borne by the Company in accordance with the current provisions of the Regulation on Distance Contracts. In the event of delivery of an incorrect or defective product, the return shipping cost shall in all cases be borne by the Company.

5. RIGHT OF WITHDRAWAL

5.1. Withdrawal Period

Pursuant to Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, the Buyer may exercise the right of withdrawal within 14 (fourteen) days without providing any reason and without paying any penalty, provided that the service has not been used or the product has been received.

5.2. Circumstances Where the Right of Withdrawal Cannot Be Exercised

• Performance of the charging service has commenced with the Buyer's approval, meaning that the charging session has been started
• The TOGER Wallet balance has been used partially or in full
• Personalized products, including cards printed with a name or licence plate

5.3. Methods of Withdrawal Notification

• Creating a withdrawal request through the TOGER mobile application
• Sending an email to info@mionti.com or info@toger.co
• Submitting written notification to the Company's registered address through a notary public or by registered mail with return receipt requested

5.4. Refund in the Event of Withdrawal

If the right of withdrawal is duly exercised, the Company shall refund all payments collected within 14 (fourteen) days from the date on which the withdrawal notification reaches the Company, using a method compatible with the payment instrument used by the Buyer and without imposing any cost on the Buyer.

6. REFUND PROCESS

For approved refund and withdrawal requests, reimbursement shall be made in accordance with the following principles:

• For payments made by credit card, the refund amount is notified to the relevant bank. The time required for the amount to appear on the credit card statement depends on the bank's internal processes and is generally between 5 and 10 business days.
• Amounts requested to be refunded as TOGER Wallet balance shall be transferred to the User's wallet within no later than 3 (three) business days from the date of the request.
• Refunds of payments made by bank transfer shall be made to the bank account notified by the User within 7 (seven) business days.

7. COMPLAINTS AND OBJECTIONS

Users may submit complaints and objections regarding refund and cancellation processes through the following channels:

Telephone: (+90) 212 980 01 44 Email: info@toger.co / info@mionti.com Mobile Application: TOGER in-app support center

The Company shall exercise the utmost care to evaluate and resolve User complaints as quickly as possible. In disputes that cannot be resolved within the Company, Users are entitled to apply to Consumer Arbitration Committees or Consumer Courts pursuant to Law No. 6502.

8. AMENDMENTS TO THE POLICY

The Company reserves the right to revise this Refund and Cancellation Policy when necessary in line with changes in legal regulations and updates to service conditions. Updates shall be announced through the TOGER website and mobile application and shall enter into force on the date of publication.

This Refund and Cancellation Policy was updated in April 2026.