Question 1

Welcome to the Support Center

Accepted Answer

Welcome to the Support Center.

We know that using an electric vehicle is a step toward the future, and we are delighted to support you on this journey. At TOGER, we not only provide electric vehicle owners with high-quality charging services, but also offer a support system that is available at every step. Whether you are a new User or have been using TOGER charging stations for a long time, our support center is here to make your charging experience even better.

At TOGER, we are here to ensure that electric vehicle owners enjoy a seamless charging experience. Our support center is a comprehensive resource for all your questions, issues and needs concerning TOGER electric vehicle charging stations.

Quick Start Guides

Are you new? Take a look at our quick start guides to learn how to use our electric vehicle charging stations. These guides, which include step-by-step instructions and tips, will make your charging process easier.

Frequently Asked Questions (FAQ)

Visit our FAQ section to find answers to the most frequently asked questions. This section provides quick solutions to the most common issues and questions encountered by our Users.

User Guides and Documents

Our detailed user guides and documents provide in-depth information about the features and functionality of TOGER charging stations. Technical specifications, safety instructions and maintenance tips can be found here.

Troubleshooting

Use our troubleshooting guide to resolve the issues you encounter. Simple steps and recommendations will help you solve the most common problems quickly.

Request

Submit a request through our contact form

Solution

Our call center or technical team will contact you with the appropriate solution

Outcome

You can follow the outcome by telephone or email

I must say they have done an excellent job. Their software is definitely very successful, and the devices work properly at every location. Simply outstanding, thank you.

Halil Karahanlı. TOGER User

Contact Information

You may use our contact details to reach our support team directly. You can contact us by email, telephone or through our social media channels.

The TOGER Support Center is here to make your electric vehicle charging experience the best it can be. Please feel free to contact us with your questions, suggestions or feedback.

Question 2

Membership and Setup

Accepted Answer

Membership and Setup

Download the App

Download our app with one click and instantly access charging stations

Sign Up

Enter your details through quick registration and enjoy a personalized experience.

Charge

Connect your vehicle and enjoy fast charging. There is no reason to be left stranded.

The membership and setup process for electric vehicle charging stations has been designed to provide electric vehicle owners with a simple and user-friendly experience. This process includes creating an account that can be accessed easily through the mobile application. By registering through the application, Users can access various charging options, including both AC and DC charging units. This system enables Users to access the information they need quickly and use charging stations efficiently. Customer support is available to Users 24 hours a day, 7 days a week in the event of any issue or question, helping ensure that potential problems are resolved quickly and effectively.

Users may also receive support through the frequently asked questions section or by contacting customer services directly.

Question 3

Charging

Accepted Answer

Charging

The electric vehicle charging process varies depending on the vehicle's battery capacity, the type of charging station used and the available charging speed.

Charging

In general, Users can charge their vehicles through both AC (Alternating Current) and DC (Direct Current) charging units. AC charging generally takes longer and is suitable for home use, while DC charging is significantly faster and provides rapid charging while travelling. During the charging process, Users may need to start and stop the charging session through the application or the charging station interface.

To simplify the user experience and make charging processes more efficient, charging stations generally offer a range of user-friendly features.

Question 4

Autocharge

Accepted Answer

Autocharge

Autocharge technology is a feature that enables electric vehicle owners to be recognized automatically and the charging session to begin when they connect their vehicle to a charging station, without requiring any physical interface or authentication process. By simplifying the charging process, this technology significantly improves the user experience.

Auto charge

It offers a significant advantage, particularly at fast-charging stations, allowing drivers to charge their vehicles easily within a short period while on the road.

Autocharge has become an important part of modern electric vehicle charging infrastructure. In addition to saving users time, it makes the charging process more accessible and convenient.

Question 5

Dealership Process

Accepted Answer

Dealership Process

The electric vehicle charging station sector plays an important role in the future of sustainable transportation. At TOGER, we offer dealership opportunities to entrepreneurs who want to take part in this dynamic sector and build their business around electric vehicle charging stations.

Below, you can find detailed information about the TOGER dealership process, its advantages, participation requirements and the technical support provided.

Dealership process

Advantages of Becoming a TOGER Dealer

High Growth Potential: The increasing use of electric vehicles is driving demand for charging stations higher every day. As a TOGER dealer, you can benefit directly from this growing demand.
Brand Strength: TOGER is a recognized and trusted brand in the sector. Our dealership system enables you to benefit from the strength and visibility of our brand.
Comprehensive Training and Support: The success of our dealers is important to us. For this reason, we provide comprehensive training and continuous support regarding our business model, marketing strategies and operational processes.

Dealership Process

Application: A TOGER dealership application can be submitted easily through our website. Your application will be evaluated by taking your business plan and financial position into consideration.
Evaluation and Approval: Your application is reviewed in detail by our dealership team. During this process, the strength of your business plan and your financial capacity play an important role.
Training and Preparation: Once your dealership application is approved, all necessary training is provided to help you manage your business successfully. At the same time, preparations begin for the installation of your charging station.
Installation and Opening: The installation of your charging station is supported by the TOGER technical team. Once installation is completed, we provide the support required for the opening of your business.

Participation Requirements

Financial Capacity: Having the financial resources required to make the necessary investment for a TOGER dealership.
Suitable Location: Access to a strategically important and suitable location for installing a charging station.
Legal Requirements: Compliance with the legal requirements applicable in the region where the business will operate.

Technical Support

At TOGER, we provide our dealers with technical support in the following areas:

Installation and Operations: Installation of the charging station, management of operational processes and maintenance services.
Continuous Training: Ongoing training programs on charging station management, customer service and the resolution of technical issues.
Marketing and Promotion: The tools, materials and strategies required to market and promote your business.

A TOGER dealership is a unique opportunity for entrepreneurs who want to build a sustainable business and take part in the electric vehicle charging sector. We look forward to receiving your application.

Question 6

I Want to Invest

Accepted Answer

I Want to Invest

Electric vehicle charging stations are critically important for the future of sustainable transportation. At TOGER, we offer a wide range of services to support everyone who wants to invest in this field. Whether you already have a suitable location for installing a charging station or not, we are by your side with solutions tailored to your needs. Below, you can find detailed information about the services we offer and how we can support you:

Investment background

I Want to Invest and I Have a Location

If you have a suitable location for installing a charging station, we would be pleased to work with you at TOGER. The services we offer include:

Free Site Survey: Our expert team evaluates your location and prepares the most suitable charging station installation plan.
Installation & Operational Support: We support you at every stage, from the installation of the charging station to the management of operational processes.
24/7 Call Centre & Operator Support: We provide 24/7 call centre and operator support so that we can respond immediately if you experience any issue.
Experienced Fault & Maintenance Team: We support you with our experienced fault response and maintenance team to help keep your charging station continuously operational.
Management Platform: We provide a comprehensive management platform that you can use for project management and reporting.
Secure Payment and Infrastructure Service: We establish the necessary infrastructure to enable your customers to make payments securely.

I Want to Invest but I Do Not Have a Location

You do not need to worry about finding a suitable location. At TOGER, we also support investors who want to install a charging station but do not yet have an appropriate site:

Our Specialist Team Tailored to Your Needs: Our expert team contacts you to identify suitable locations in the region where you wish to invest.
Location Selection and Evaluation: We evaluate potential locations on your behalf and help determine the most suitable site for your charging station.

Our Services

At TOGER, we provide a comprehensive end-to-end service for the installation and operation of electric vehicle charging stations. With services tailored to your needs, you can move forward confidently at every stage of your investment.

We invite everyone interested in investing to join our growing family in the electric vehicle charging station sector. Whether you already have a location or not, we at TOGER are proud to support you throughout your investment journey. Contact us and let us achieve new successes together in the world of electric vehicle charging stations.

Question 7

TOGER Warranty and Maintenance Services

Accepted Answer

TOGER Warranty and Maintenance Services

The maintenance and functionality of your electric vehicle charging stations are a priority for us at TOGER. For this reason, we offer comprehensive warranty and maintenance services to ensure that your charging stations operate smoothly and efficiently. With our services, we help ensure that your charging stations remain in the best possible condition at all times.

From the moment of purchase, we provide complete support for your TOGER charging stations. Our products are covered by a comprehensive warranty against manufacturing defects. If you encounter a potential issue, our team will visit your location as quickly as possible and carry out the necessary intervention under our on-site service guarantee. To help you continue your business without interruption, we also offer extended warranty options that provide longer-term protection.

Warranty maintenance

Our Maintenance Services for Uninterrupted Operation

Your charging stations require regular maintenance. For this reason, we ensure that they continue to operate at peak performance through periodic inspections and software updates. In emergencies, we are quickly available with our 24/7 emergency service support. Our experienced technicians provide professional maintenance for your charging stations and help minimize faults.

Why TOGER?

Reliability and expertise form the foundation of the services we provide at TOGER. With our team of specialists, we work to ensure that your charging stations operate smoothly at all times. By offering flexible solutions tailored to the needs of your business, we help ensure that you always receive the best possible service.

With comprehensive warranty and maintenance services for your electric vehicle charging stations, we aim to maximize business continuity and customer satisfaction. With TOGER, you do not need to worry about the maintenance and repair of your charging stations. Contact us for more information and to benefit from our services, and enjoy an uninterrupted experience in the world of electric vehicle charging stations.

Question 8

Pricing, Opportunities and Campaigns

Accepted Answer

Pricing, Opportunities and Campaigns

With the rise of electric vehicles, TOGER aims to make access to charging stations easier and support innovation in this field. Our pricing policy not only provides cost-effective solutions but also offers flexibility according to the needs of your business. By creating a roadmap suitable for every budget and every business model, we make it easier for you to take your place in the electric vehicle charging station industry.

Prices

The Philosophy Behind Our Pricing

Our pricing strategy is based on transparency and flexibility. We focus on understanding the unique needs of each customer and providing solutions tailored to those needs. We want you to clearly understand the value of every service we provide, from installation to operation. For this reason, we avoid hidden fees and keep you informed at every stage of your investment.

We offer flexible payment plans, such as leasing, so that anyone who wants to invest can enter this sector without high upfront costs. These plans help preserve your business's cash flow while opening the door to owning a charging station. We also help you optimize your costs through smart solutions in areas such as energy management and operational efficiency.

Opportunities and Campaigns

From time to time, TOGER offers special opportunities and promotional campaigns. These campaigns may provide various advantages, ranging from charging station installation to maintenance services. For example, during certain periods, we may offer discounts on installation costs or extended warranty periods. While making it easier for new investors to enter the sector, these opportunities also aim to add value for existing businesses.

Contact Us

Please feel free to contact us to learn more about our pricing and the value we offer, and to benefit from our current opportunities and campaigns. As the TOGER family, we are here to help you establish sustainable and successful businesses in the electric vehicle charging station industry.

Contact the TOGER team today to begin your investment and learn how to move forward on this exciting journey. Together, let us make a difference in the electric vehicle charging station industry with innovative and sustainable solutions.

Question 9

Charging stop randomly

Accepted Answer

Why Does Electric Vehicle Charging Stop Automatically?

One of the issues that may occur at electric vehicle charging stations is the charging session stopping automatically and unexpectedly. This situation is not caused by the software or mobile applications. It is generally caused by infrastructure or grounding issues, or by the vehicle's own protection mechanisms. Electric vehicles may stop charging and switch to "suspendEV" mode. This is a precaution taken to ensure charging safety and efficiency.

We would like to note that such interruptions are generally vehicle-related. The vehicle checks the grounding conditions, stops the charging session and switches to SuspendedEV mode. We would like to emphasize that this situation is not related to the charging unit or its software and that the same issue may occur with all charging units and operators. This interruption occurs in order to maintain safety between the vehicle and the electrical infrastructure.

Especially for TOGG vehicle owners, when the latest software version is used, the grounding requirement has been reduced to below 1.5 ohms. This reduces the vehicle's sensitivity to grounding conditions and helps prevent charging interruptions. However, where infrastructure or grounding-related issues occur, support is provided by charging service providers.

Error ev

Although responsibility for the infrastructure and grounding belongs to the site management and operator, TOGER provides technical support. Our field teams carry out calibration work specifically for TOGG vehicles. These efforts are conducted carefully in order to minimize charging interruption issues. The TOGER team provides the necessary technical support for infrastructure, grounding and electrical panel inspections. We are closely monitoring the process and will keep you informed of developments through this support request (ticket).

In conclusion, charging interruptions are generally caused by the vehicle. However, where external factors such as infrastructure or grounding are involved, the necessary support is provided by charging service providers so that the issue can be resolved as quickly as possible. Thank you for your understanding and support.

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